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Terms and conditions

 

Sale for admissions and heritage boat trips

  • Please ensure you have selected the correct date, time, number and type of tickets required. Tickets are transferable up to three days before your visit. Please contact us at info@lakelandarts.org.uk if you would like to transfer the time and/or date of your ticket.
  • For general admission, tickets are valid for 12 months from the date of the first visit. Annual passes are only valid for the venue stated on the ticket and are not available in conjunction with any other offers, promotions or discounts unless expressly stated. If a timed entry is stated on your ticket, your ticket is valid from the timed entry printed.
  • Your confirmation email or ticket must be produced upon entry.
  • Disabled visitors are entitled to be accompanied by one free companion or carer. Please select a Companion ticket where possible or contact info@lakelandarts.org.uk
  • Photocopies of your ticket(s) will not be accepted.
  • Lost, stolen or damaged tickets will not be replaced.
  • Your ticket(s) or reservation has no monetary value and is not for resale.
  • Promotional offers are valid only as stated and cannot be used in conjunction with any offers, discounts or promotions unless they are a specific online offer, discount or promotion.
  • If we have to cancel admission, where possible we will offer a transfer to another time/date or offer a full refund of the ticket price paid.  
  • Your ticket does not guarantee parking.
  • Lakeland Arts is not responsible for lost or stolen tickets.
  • We do not deliver tickets. If you are unable to print at home, please select ‘Ticket Collection’
  • The price, including tax where relevant, of all tickets are specified on the website. These details are correct at the time of purchase and can be revised at our discretion and without notice.
  • Annual Passes for Lakeland Arts venues came into effect at 00.01 on 1 July 2022. Any pre-booked tickets purchased before this date are non-transferable. Gift Aided tickets cannot be refunded according to HMRC rules. For more information, visit the HMRC website.
  • For the protection of our historic buildings, stiletto shoes are not permitted to be worn when visiting our venues.

  Group bookings 

  • Parties of 12 or more constitute a group. If you are wishing to make a group booking for 12 or more visitors, please make a group booking enquiry online or contact info@lakelandarts.org.uk.
  • Group tickets are valid for the time/date/venue stated on the ticket only.
  • Group tickets are not eligible for an annual pass or for admission to any other Lakeland Arts venue.
  • Group tickets are not eligible for use in conjunction with any other discount or offer.

  Ticket booked through partners

  • Tickets sold through partner organisations are only valid for the date printed; they are not valid for admission on any other date. The ticket is only valid for the time printed. 
  • Tickets sold through partner organisations are not eligible for an annual pass or for admission to any other Lakeland Arts venue.
  • Tickets sold through partner organisations are not eligible for use in conjunction with any other discount or offer.

 Heritage Boat Trips

  • A heritage boat trip ticket is only valid for the date printed; it is not valid for a trip on any other date. Your ticket is only valid for the time printed.
  • On occasion, we may be required to replace a steam heritage boat trip with a diesel heritage boat trip.
  • Heritage Boat Trip timetables may be subject to alteration without notice.
  • We reserve the right to cancel, interrupt, vary or divert the sailing of any boat when in the opinion of the Skipper or Boating Manager it may be necessary owing to the weather or any other cause.
  •  We accept no liability for any loss or damage to a Passenger’s property whilst on a heritage boat trip or whilst embarking/disembarking. 
  • The Skipper or Boating Manager reserve the right to refuse to carry any passenger for any reason relating to the safety of the vessel.
  • Passengers must adhere to all  recommendations made or given by the Skipper or Boating Manager.
  • Due to the historic nature of our vessels, access to boats is via steep steps which are unsuitable for wheelchairs and less physically able visitors.
  • Due to the historic nature of our vessels, limited food and drink is allowed on board. For a lists of allowed refreshments please contact info@lakelandarts.org.uk.
  • For the protection of our wooden vessels, stiletto shoes are not permitted to be worn on board.

Ticketed events

  • Ticketed events such as special exhibitions, guided tours, lectures and talks are only valid for the date, time and activity shown on your ticket and/or confirmation email.
  • Unless expressly stated, tickets to special events, lectures and talks do not include museum/house entry.

Online shop terms and conditions

By ordering from our website, you agree to our Terms and Conditions. Together with our Privacy Policy, which can be found on our main website, they form our legal commitment as to how we sell products online. These terms only apply to consumers (i.e., anyone not buying for business purposes). If you are interested in purchasing items for business purposes, please contact us by email at the address below.

Please read these carefully before ordering from our site
We may amend these Terms from time to time and the changes will take effect from the time we publish the amended Terms – any amended Terms will not apply to any orders that we have already accepted. You may only purchase goods from our website if you are at least 18 years old.

Our products
We have made every effort to represent our products as accurately as possible but because some of them are handmade, all sizes, weights and dimensions have a 5% tolerance. Some of the colours of the products may vary slightly from the images on different computers.

Price
All prices quoted include VAT where applicable. We do try to ensure all prices are accurate, but sometimes an error escapes our scrutiny. If this happens, we will supply the item at the lower price, unless there is a significant discrepancy, in which case we will give you the option to cancel.

Cancellation
Your right to cancel starts from the time you place your order and ends 14 days from the day you receive your goods.

Returns and refunds
Under the Consumer Contracts Regulations, you have 14 days to change your mind and return your order, and we ask that you return the goods without delay in a resaleable condition. We will issue a full refund which includes the delivery charge but does not include the cost of returning the item. Unfortunately, we cannot offer a refund on earrings, any goods which have been personalized or sealed audio or video recordings once these have been unsealed, unless they are faulty, or we have made a mistake.

If the good arrive damaged or are defective in any way, will we replace or offer a full refund including the cost of returning the item.

How to return your goods
Please email or phone us if you want to return your order – contact details are at the bottom of the document.

Delivery
We will aim to deliver the goods within 10 working days of receipt of order. For any specific delivery requirements please email us and we will do our very best to fulfil your order in time. To guarantee your goods will be delivered before Christmas, we recommend placing your order by Sunday 14 December.

Delivery costs – UK only
We are sorry we are unable to deliver outside the UK at present.

  • Gift vouchers: £1.95 (first class post)
  • Guidebooks: £2.95
  • Standard delivery: £4.95
  • Larger items and items sent by recorded delivery: £7.95

Contact us
Lakeland Arts Retail
Blackwell – the Arts & Crafts house
Bowness-on-Windermere
Cumbria
LA23 3JT

01539 888053
retail@lakelandarts.org.uk